Cancellation & Reschedule Policy

Credit Card Requirement
  • All appointments must be reserved with a credit card on file, no exceptions.Our booking system will require this, and we are unable to override it.

Cancellations, Reschedules & No Shows
  • Cancellations/Rescheduled appointments with less than 24 hour’s notice will receive a strike. After 3 strikes within a 12 month period, clients will be required to pre-pay for all future appointments at time of booking.  
  • No Shows will results in an IMMEDIATE Strike Out.  100% of the service booked with be charged at time of No Show & Pre-payment will be required for all future bookings, without exception. Pre-payments will not be refundable if less than 24 hour’s notice is given of cancellation/reschedule or a no show occurs.

Extended Hair Services
  • Any hair service booked for 2.5 hours or more will require a $100 deposit at time of booking. This deposit is non-refundable/non-transferrable if the client cancels with less than 48 hour’s notice.

Agreement Form
  • All clients must sign a digital consent form agreeing to the terms and conditions at time of booking. If the form is not completed by the end of the business day, the appointment will be canceled.

Retail Return Policy
We accept returns for store credit only within 14 days of purchase. To be eligible:
  • Items must be unused, unopened (for product), or unworn (for clothing) with original tags or packaging intact
  • Must be free of pet hair, stains, and odors (including smoke)
  • Clearance items are final sale and not eligible for return
  • Gift cards are final sale and non-refundable

Do you allow pets in the spa?

No, we do not. Per TDLR Cosmetology Sanitation Rules, 83.114(h),
only service animals are allowed in salons/spas. 
We adhere to all TDLR standards to protect our staff and our licensure.
Please arrange for your pets to stay elsewhere during your visit or reschedule your appointment. (*Last-minute cancellation/reschedule fees will apply where necessary.)

Should I  tip?
Or is the tip included in the service price?

Tipping your service provider 15-20% of the service fee is customary. 100% of the tip goes directly to the provider. The spa does not add tips to service prices.
Tips are VERY appreciated in cash.

What should I wear?

Whatever you'd like, we recommend comfy clothes.
Wraps & Robes will be provided for facials & body scrub services. 

How early should I arrive for my appointment? 

Please plan to arrive 10-15 minutes before your appointment time
to allow for check-in & to fill out any consent forms we need
before your treatment.

Is it okay to use my phone while at the spa?

In order for our clients and service providers to have the most peaceful experience, we ask that all cell phones be silenced or put on vibrate.

We prefer that you find childcare so you can completely relax,
but we understand that's only sometimes doable. 
Older children may sit quietly in our waiting room with a book or tablet.
(Headphones required, please.)
Guests who do not have appointments are also welcome to sit in our waiting room during your appointment.

I have a child or guest with me. Is that okay?

Frequently Asked Questions